Terms & Conditions
1. Introduction
Welcome to Hanmer Springs Foodway! These Terms and Conditions govern your use of our online ordering system for groceries, convenience items, and takeaway services. By using our website and placing an order, you agree to be bound by these Terms and Conditions.
2. Orders and Payments
- Payment must be made at the time of ordering via the accepted payment methods listed on our website.
- We reserve the right to refuse or cancel any order at our discretion, including if fraud or unauthorized transactions are suspected.
3. Product Availability and Pricing
- All products listed on our website are subject to availability. We reserve the right to change prices and discontinue products without notice.
- We strive to display accurate pricing, but errors may occur. If we discover an error in pricing, we will inform you and offer the option to confirm your order at the correct price or cancel it.
4. Delivery and Collection
Delivery:
- We offer delivery services to select areas. Delivery times are estimates and may vary due to factors beyond our control.
Collection:
- You can choose to collect your order from our store during designated hours.
- We are not responsible for delays or non-delivery due to incorrect information provided by you.
5. Returns and Refunds
Perishable Items:
- Due to the nature of our products, perishable items are non-returnable unless they are defective or damaged upon delivery.
Non-Perishable Items:
- You may return non-perishable items within 7 days of delivery for a refund, provided they are unopened and in original condition.
Refund Process:
- Refunds will be processed within 7 business days after we receive the returned items or confirm the defect.
6. Allergies and Special Dietary Requirements
It is your responsibility to ensure that any products you order are suitable for your dietary needs. Please contact us for information on ingredients if you have any allergies or special dietary requirements.
7. Privacy and Data Protection
- We are committed to protecting your privacy. We will collect, store, and process your personal information in accordance with our Privacy Policy.
- By using our services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
- Our liability for any claim arising out of or in connection with your use of our services shall not exceed the total amount paid by you for the order.
9. Changes to Terms and Conditions
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
- Your continued use of our services after any changes constitute your acceptance of the new Terms and Conditions.
10. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of New Zealand.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: